FAQ's

How do I work out what size I should order?

Please refer to our size chart here.

 

What countries do you ship to?

We're proud to say we ship worldwide! You can find shipping costs for each country here

Unfortunately, due to Brexit restrictions, we're currently unable to ship to the EU! We're so sorry about this, and hope to have this resolved ASAP!

 

Where do you make your garments?

We make our product in Portugal and Turkey, using ethical, responsible factories. They are all independently audited by Sedex covering the treatment of workers, Health & Safety as well as Business ethics. In addition, they carry accreditation for organic textiles (GOTS) Oekotex (tested fabrics), SGI and BSCI. In order to achieve the highest quality in our products, our factories are subject to continuous evaluation of quality and environmental policies.

 

What is Merino Wool?


Merino wool is a super fine wool and the softest of it’s kind. It is 100% natural and not man-made. Wool is a renewable fibre source and is biodegradable- At the end of its useful life, wool can be returned to the soil, where it decomposes, releasing valuable nutrients into the ground, it takes a very short time to break down, whereas most synthetics are slow to degrade.

 

Is Wool sustainable?

Wool is an all-natural, renewable fibre, grown on sheep

Wool is a planet-friendly fibre for many reasons: 

  • Wool products have long lifespans, meaning they are used or worn longer than other textile fibre products
  • Wool textile products tend to be washed less frequently at lower temperatures which has a lower impact on the environment, please hand wash your Saturday knitwear.

 

I want an exchange or refund, what do I do? 

 

Exchanges 

To exchange your product for another size or return it please fill out the returns form in your parcel and post your parcel to the following address, please ensure the slip is included.

Saturday by Megan Ellaby
Omnichannel Fulfilment
Europa Industrial Park A
Roadway Road
Swindon
SN3 4ND

We accept returns or exchanges up to 14 days after the order is delivered. 

All returns or exchanges must be unworn and in the same condition that you received them and in its original packaging.

 

Refunds

Once your return is received and inspected, you will receive an email to notify you that we have received the returned item.

If the return is in the same condition it was sent then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 working days.

Please note - if an order is over £100, you will receive a free tote bag, however, if you are returning items from your order, that brings the total amount to less than the £100 threshold, then the tote bag will need to be returned with your order to receive a refund. If the tote bag is not returned with your order, the customer will be liable to a charge being withheld from your return to cover the costs of the tote bag.