FAQ's

How do I work out what size I should order?

Please refer to our size chart here.

 

What countries do you ship to?

We're proud to say we ship worldwide! You can find shipping costs for each country here

 

What is Merino Wool?

Merino wool is a super fine wool and the softest of it’s kind. It is 100% natural and not man-made. Wool is a renewable fibre source and is biodegradable- At the end of its useful life, wool can be returned to the soil, where it decomposes, releasing valuable nutrients into the ground, it takes a very short time to break down, whereas most synthetics are slow to degrade.

 

Is Wool sustainable?

Wool is an all-natural, renewable fibre, grown on sheep

Wool is a planet-friendly fibre for many reasons: 

  • Wool products have long lifespans, meaning they are used or worn longer than other textile fibre products
  • Wool textile products tend to be washed less frequently at lower temperatures which has a lower impact on the environment, please hand wash your Saturday knitwear.

 

I want an exchange or refund, what do I do? 

Exchanges 

To exchange your product for another size or return it please download our returns slip here and post your parcel to the following address, please ensure the slip is printed and included.

Customer Returns, Saturday by Megan Ellaby, Lifeguard Building, 129 Grace Road, Leicester, LE2 8AJ

We accept returns or exchanges up to 14 days after the order is delivered. 

 All returns or exchanges must be unworn and in the same condition that you received them and in its original packaging.

 Refunds

 Once your return is received and inspected, you will receive an email to notify you that we have received the returned item.

If the return is in the same condition it was sent then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 working days.